ELNEIA · 08. 10. 2026
Terms of business
1. Provider and application
The provider is identified in Company details. These terms concern ELNEIA website, application, portal, automation, AI and integration development services. Where a client acts as a consumer, the statutory consumer provisions below also apply. The terms become part of an agreement when supplied and accepted before contracting; publishing them does not alter existing contracts.
2. Enquiry and agreement
An enquiry is non-binding. Before work begins, a written proposal or contract defines the objective, included features, deliverables, each party’s responsibilities, timetable, price, payments and acceptance criteria. An express individual agreement prevails in a conflict, subject to mandatory law. Work outside the agreed scope is estimated and approved separately. Before contracting, you also receive relevant information on duration, termination, compatibility, required accounts and external-service costs. The contract is concluded by written acceptance of the agreed proposal. You may request corrections before acceptance. The proposal, these terms and confirmation are provided by email or another durable medium. The contract language is agreed in the proposal.
3. Packages and external services
Published packages describe a starting scope. Suitability and included features are confirmed in the proposal. Hosting, cloud usage, domains, licences, SMS, payment fees and app-store accounts are excluded unless agreed otherwise. Before ordering, the client receives details of required external services, who pays for them and any recurring charges. Maintenance is not automatically a condition of development.
4. Price and payment
The written proposal specifies the price and payment schedule. The provider is not VAT registered and does not charge VAT. Instalments apply only by agreement. The proposal specifies due dates, any advance payment and links to deliverables. These terms introduce no new deposit, contractual penalty or automatic subscription renewal without a separate agreement.
5. Cooperation and timetable
The client provides agreed content, approvals and required access on time and has the rights to supplied materials. Access is arranged securely and limited to what is necessary. Delayed inputs or approvals may affect delivery; timetable changes and their consequences are agreed in writing. Integrations depend on third-party technical capabilities; relevant limitations are communicated to the client.
6. Delivery, defects and support
The proposal defines delivery and acceptance criteria. The client may report defects against agreed functionality, which we address and arrange to remedy. Silence does not itself waive statutory rights. New ideas and extensions are handled separately. Continuing maintenance, support scope, response times, updates and backups are defined in the proposal or a separate agreement.
7. Rights, accounts and confidentiality
Before work begins, we define rights to use the solution, any source-code transfer, account ownership and handover of documentation and access. Open-source and other third-party components remain subject to their licences. An exclusive transfer of all rights is not presumed without express agreement. Confidential materials and access are used for the agreed project. Publishing the client’s name, logo or screenshots as a reference is agreed separately; personal data is appropriately removed before public display.
8. Personal data and AI
The Privacy policy covers visitors and business contacts. Access to personal data about the client’s users requires a processing agreement and defined responsibilities. AI features, providers, data, costs and necessary human review are agreed for each project. Confidential or personal data must not be disclosed to a new AI provider without appropriate legal and contractual arrangements.
9. Termination and responsibility
Termination, payment for completed work, delivery of paid deliverables and data return or deletion are governed by the contract and applicable law. These terms do not impose a blanket non-refundable payment or exclude liability for every defect. We do not guarantee a particular level of sales, search rankings or app-store approval; the provider remains responsible for its contractual and statutory obligations.
10. Complaints, law and consumers
Send complaints to info@elneia.com or the registered address, including the issue and project reference. We handle them without undue delay and within statutory deadlines, seeking an amicable resolution first. The provider does not recognise any out-of-court consumer dispute resolution provider as competent under the Slovenian ZIsRPS. Slovenian law applies without depriving consumers of mandatory protection available to them; mandatory jurisdiction rules remain applicable.
11. Consumers: withdrawal from a distance contract
Where a statutory right of withdrawal applies to a distance or off-premises consumer contract, the consumer may withdraw without giving a reason within 14 days of concluding a service contract or a contract for digital content not supplied on a tangible medium. Send an unequivocal statement to info@elneia.com or the provider’s registered address before the deadline. The form below is optional. Payments are refunded within 14 days of receiving the withdrawal notice, using the original payment method unless expressly agreed otherwise without cost to the consumer. Custom development does not automatically exclude withdrawal rights for a service.
12. Early performance
Services begin during the withdrawal period only at the consumer’s express request. A proportionate charge for work performed before withdrawal applies only when statutory conditions, including prior information and an express request, are met. The right to withdraw from a fully performed paid service is lost only with prior express consent and acknowledgement that full performance ends that right. For paid digital content without a tangible medium, loss of the right when supply begins requires prior express consent, acknowledgement of the loss and the required contract confirmation on a durable medium. These statements are arranged separately for the individual order.
13. Statutory remedies
Report incorrectly performed services or non-conforming digital content or services to info@elneia.com. Depending on the contract and statutory conditions, consumers may request correction or conformity, a price reduction, or termination and a refund. For a one-off digital supply, the provider is responsible for non-conformity existing at supply and becoming apparent within two years; for continuous supply, responsibility covers non-conformity arising or becoming apparent during the agreed supply period. Necessary updates, including security updates, are provided for the legally required period. Statutory rights do not depend on purchasing optional maintenance and are not excluded by acceptance criteria.
14. Optional withdrawal form
To: RAZGIBAJMO SE, Sebastijan Fridl s.p., druge športne dejavnosti, Vrablova ulica 68, 2000 Maribor, Slovenia, info@elneia.com.
I hereby withdraw from my contract for the following service or digital content: __________.
Contract date: __________.
Consumer’s name: __________.
Consumer’s address: __________.
Date: __________. Signature (paper submissions only): __________.